How we work

The support we can offer

We first seek to understand your needs and your work context to adjust our support to your communication project.

We can focus on a particular document or support you with a sample of documents that you need to create or improve.

We can also guide you through the various stages of a project to simplify your communications on a long-term basis.

How we work: a support suited to your needs.

The documents we can review

We have the expertise to work on different types of documents, for example:

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guides, pamphlets or fact sheets

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infographics

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letters

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video scenarios

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summaries in plain language of larger documents or reports

We also have expertise in writing Web content.
We can support you in developing or updating your website.

We provide services in both English and French.

Support tailored to your needs

We deliver the most relevant plain language consulting services for you, based on your needs and timeline.

For example, we can:

Help you in the steps leading up to the development of a document:

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Clearly identify the target audience, the purpose and the key message of your communication

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Plan the structure of your document or your website tree

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Propose a layout for presenting your information

Write your document in plain language

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Create a document from content that you provide to us

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Create and carry out the layout of your document or advise your team

Review existing documents

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Rewrite and restructure a document you want to simplify

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Translate and revise your documents so that they are written in plain language

Assess the clarity of your documents

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Comment on your documents in line with the ISO plain language standard, suggesting ways to simplify them

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Collect feedback on a document from the people it is intended for, to improve it

Health literacy

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Make sure that your health-related communications contribute to strengthening the health literacy of your audience

When to contact us

You can contact us as soon as you have information to review or communicate. In fact, the sooner, the better… but it’s never too late to do so!

As the work of plain language begins long before a communication is written or revised, we suggest that you contact us as soon as it is possible for you. We will be able to organize our involvement in your project and make a work plan.

How does it work?

First, we determine with you the number of consulting hours required. This is what we call a bank of hours. You may need a greater or lesser number of hours depending on the size of your project.

In any case, we help you to properly assess the needs, and then, the support begins!

Flexible support

You can go for a bank of hours without having a specific project in mind, or to carry out several small projects.

Your bank of hours works for all types of consultation, editing, rewriting or translation!

This is the way to have plain language services at your fingertips, as you don’t have to set up a new contract with every new request. The bank of hours lets you get in touch with us directly whenever you want.

What’s more, it does not expire, so you can use it at your own pace and according to your needs.