Health literacy coaching
Health literacy, a solution to improve the experience of your users.
There are only a few steps between plain language and enhancing the experience of your users. Health literacy enables patients to become real partners in their own care. It also enables each person to preserve and improve their own health and that of their loved ones.
Go further by starting a health literacy initiative within your organization! We can assist you in the accomplishment of such a project.
What does a health literacy approach involve?
In a health literacy approach, you:
Review the overall pathway users take to access the services you provide:
- Access to information through the website or by phone to make an appointment for example
- Signage to facilitate movement within your premises to access services
- Information provided by the reception staff
Provide written information drafted using plain language.
Increase the effectiveness of your oral communications with users.
Train and mobilize your entire team.
What do you get out of this?
Since every little action makes a difference, we work together with you to agree on actions that can be taken in order to:
Improve customer experience
Ensure that users are at the heart of communications
Make patients partners in their own health
Help improve the clarity of your documents for users
Make it easier to navigate through your services
How does it work?
There is no single recipe. It depends on your context. We’ll be happy to listen to you about putting health literacy at the heart of your services.